CRM Project Manager

Actief sinds: 07/03/2024



We are dedicated to fostering an inclusive workplace where diversity is celebrated and valued. Our workplace is open to individuals of all gender identities, age groups, ethnicities, origins, sexual orientations, religious beliefs, disabilities, and backgrounds. #weRESPECT

The Serviceplan Group, Independent Network of the Year at Cannes 2023, is dedicated to the entrepreneurial success of its clients and is a market leader in the development and realisation of integrated communication concepts. With our Houses of Communication around the world, we are the only independent agency group to provide all communication services from a single source for the creation of truly integrated concepts: the optimal basis for a BEST BRAND.

For us, flexibility, agility, and consideration of the individual needs of our clients always have the highest priority. In addition to Serviceplan, the company brands Plan.Net, Make, and Mediaplus are the foundations of the House of Communication.

Our Brussels-based House of Communication (labeled Great Place to Work) is currently seeking a CRM Project Manager for our Automotive Client: BMW Group (BMW, MINI, Financial Services, After Sales a Motorrad).

As a multilingual CRM  Project Manager, you will work in digital communication in a global, dynamic environment. This role will contribute to the growth of our brands. You’ll have an essential role within the team(s) and it requires a passion for project management, planning and strategic client consultation. Fluent in Dutch, French and English you’ll be the key player in ensuring operational success of our email campaigns form briefing to send-out & reporting within an international setup.

Key responsibilities

  • Planning and implementation of projects in an agile and cross-functional environment.
  • Successful project management to ensure timely, budget-conscious, and goal-oriented closures.
  • Decisiveness in solving business problems and setting priorities.
  • Maintain a strong commitment to quality by conducting regular reviews and quality checks throughout the project lifecycle. Ensure all deliverables meet the agency's high standards and client expectations.
  • Leadership, motivation, and management of an intercultural, diverse team of colleagues and external partners.
  • Support team members in taking responsibility.
  • Close collaboration with client stakeholders to define business needs and requirements and measure project impacts using KPIs.
  • Serve as the main point of contact for clients, providing regular project updates, addressing inquiries, and managing client expectations. Build strong client relationships by understanding their needs and aligning project outcomes accordingly.
  • Generate and present project status reports to clients and internal stakeholders. Highlight project achievements, key milestones, and potential areas for improvement. Formulate insights & key-learnings of campaign our touchpoint performance (Google Analytics, Tableau, Salesforce)
  • Manage project budgets, tracking expenses and ensuring adherence to financial constraints. Provide regular updates to clients and internal management on budget status.
  • Communicate effectively in Dutch, French and English, to be able to build strong relationships with both local and international stakeholders.
  • Stay up-to-date with industry trends, best practices, AI integration in project management and CRM. Integrate new approaches to enhance project efficiency and effectiveness.

Qualifications and Skills

  • Bachelor’s degree in marketing, communications, or a related field.
  • 3-to-5 years of experience in email marketing & project management.
  • Experience with personas/target audiences & customer journeys, translating this into relevant & attractive emails.
  • Knowledge of CRM campaign management software such as Salesforce & Adobe Campaign Manager and familiarity with HTML is needed, experienced as a plus.
  • Experience in collaborating with business stakeholders in cross-functional matrix environments.
  • Advanced knowledge of tools such as JIRA, Miro, Excel, PowerPoint, and digital collaboration and documentation platforms (e.g., Teams, SharePoint).
  • Open-mindedness for work in a dynamic, agile, and flexible environment.
  • Strong communication skills and confidence in dealing with client stakeholders and company management.
  • Experience in both independent work and a team-oriented, cooperative environment. Enjoyment in leading and motivating interdisciplinary teams.
  • Trilingual: Dutch (native), French and English

What we offer you

Onboarding: welcome round, onboarding days, breakfast, or lunch for newcomers - we ensure your perfect start.

Further training: your development is important to us. Whether through our internal campus training program, language courses or regular coaching - we will keep you up to date!

Flexibility: with flexible working hours and mobile office, you can adapt your job to your life - and not the other way around.

Fun: if you work, you must take a break from time to time. Whether partying or working out - with us you have plenty of opportunities through regular after-work events and sponsored fitness programs.

Transformation: we face the challenges of the future and design our company for the new world of work. On this learning journey, you can help advance our development, contribute ideas, and take on responsibility.

Internationality: as an internationally active group, you have the opportunity with us to network and exchange ideas with colleagues from a wide variety of disciplines from all over the world.

Diversity: we want to work in a diverse and inclusive environment and treat all our current and future colleagues with the utmost respect - which, after all, is the only way to foster innovation, creativity, and variety. Together, we are committed to providing an unbiased, tolerant, and equal opportunity workplace for all colleagues always. Discrimination of any kind has no place in our company. For more info, check out our dedicated website www.celebratediversity.be !

Pet friendly: our agency loves pets, and they are more than welcome in our House of Communication.

Andere interessante jobs

starter logo

Jr. Digital Ad Operations Executive

Jouw uitdagingJe bent onze duizendpoot in het hart van de advertentie afdeling van Mediafin, Trustmedia. Als je gebeten bent door nieuw

Lees meer
starter logo

Junior Media Strategist

Serviceplan Group – Great Place to Work in the marketing sector – is looking for a Junior Media Strategist (F/M/X)We are dedicated to fostering an

Read more
starter logo

Junior Accountant


Read more